northStudio

When using Outlook you must know how to create an account with proper settings (this may be very useful for troubleshooting as well, many times the problem is in the account settings.) You may need to get some information from your Internet Service Provider (ie: Shaw or Telus) to create or change your account settings. If you are not able to send or receive email, the first thing you should do is see if you can access the internet from your browser. If you cannot view web pages and perform other internet activities then it means that your internet is down and you should contact your Internet Service Provider with this problem. If this works then it is definitely a problem with your email account. It is also a good idea to get comfortable with the 'Options' pallet. This can be reached from the Tools menu.

1) Open Outlook, go to the "Tools" menu (if you get other pop-up screens when opening Outlook click the cancel button next to them until you can click on the "Tools" menu), and click on "E-mail Accounts..."



Select Email Accounts

2) When the "E-mail Accounts " window appears, click on the circle next to "Add a new e-mail account " then click "Next".




3) Click the circle next to "POP3" and then click "Next" .

4) This screen requires you to enter all your e-mail account information.

Your Name
E-mail Address
User Name
Password
Incoming Mail server (POP3)
Outgoing mail server (SMTP)

Once you have filled out the blanks, click on "More Settings..."

5) This screen requires you to enter all your e-mail account information.

6) You should end up at this window, so click "Finish". Once you return to the main menu, you may be asked to enter your password, and once you have done so, Outlook will download the e-mail header information from your account.